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Contact CSX Transportation Customer Service

How to Reach a Person at CSX Transportation

Verified Contact Information

Toll-Free Number:

  • 1-800-737-1663
    CSX Ethics Helpline
Call Now

Customer Service:

  • 1-904-359-3100

Emergency/ Hotline:

  • 1-800-232-0144
    Railroad Emergencies

Headquarters:

  • 1-904-359-3200

Sales/ Reservations:

merchandise@csx.com
Merchandise Sales Department
Send Message

How to Contact CSX Transportation?

Most Popular Number:

(800) 737-1663
CSX Ethics Helpline

Four official helplines are available to consult business agents for different purposes. The toll-free number (800) 737-1663 is an ethics helpline available for inquiries and assistance during business hours. Clients seeking general information or help from the customer care team can dial the Csx Transportation phone number (904) 359-3100 during business hours. To discuss specific queries or complaints with the agents at the corporate headquarters, call (904) 359-3200. Lastly, (800) 232-0144 is the helpline for reporting railroad emergencies to the appropriate department. Clients can also use these numbers for specific purposes such as train and freight tracking, shipping, routing questions, billing, invoicing, service requests, and orders. Calling these numbers is also beneficial for claim damage reports, account support, general policy and procedure information, and technical assistance.

Unlike the company's official helplines, there is no Csx Transportation email address for customer care. Therefore, users seeking to relay their queries and complaints must switch to alternative communication options. In general cases, it is best to call the agents during business hours. Customers can also submit a request via the official website or browse the self-service information available there. However, if the matter is complex, it is best to discuss it in person with the agents. To do so, users can visit the company's headquarters during business hours.

The Csx Transportation headquarters is located in Florida. Its complete address is CSX Transportation, 500 Water Street, Jacksonville, Florida 32202, United States. Customers who find it difficult to resolve their problems through online assistance can meet the agents in person at this address for better service. They can also use the Csx Transportation address for written correspondence if an in-person consultation is not possible. However, because it is time-consuming, it is not recommended if the issue is urgent.

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Contact Information

CSX Transportation Website:

CSX Transportation Help Center:

Corporate Office Address:

CSX Transportation
500 Water Street
Jacksonville, Florida 32202
United States

Summary of CSX Transportation Customer Service Calls

70 TOTAL
CALLS
01:32 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CSX Transportation?

Request for Information Question:

  • “Property concern drainage from railroad tracks to flooding backyard”
  • “About my application”
  • “Looking for employment”

Product/ Service Question:

  • “Property damage by CSX”
  • “I have problem with my Csx app login.”
  • “Property damage”

Account Question:

  • “Reset password”
  • “I got banned for calling cops at fairburn ga. Mclarin rd”
  • “Blocked crossing more than 2.5 hours”

Shipping and Delivery Question:

  • “Delay”
  • “Tracking”

Employment Question:

  • “Railroad jobs”
  • “Payroll”

Staff Question:

  • “Customer service”

Payments and Charges Question:

  • “Change direct deposit”

Other Question:

  • “Excessive Trash along the property of the tracks”
  • “Construction”
  • “Track smoke”

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